Refund & Cancellation Policy

1. Overview

preparAItor is a digital service that provides instant access to AI-powered document generation tools. Because our service delivers value immediately upon use, all purchases are one-time credit packs, and this policy explains when refunds are available for them. There is no subscription and nothing that needs to be cancelled.

2. General Refund Policy

Refunds are granted at the sole discretion of CHW-Services GmbH, typically in cases of demonstrable technical failure, unauthorized charges, or billing errors. Swiss consumer law does not provide a mandatory withdrawal right for digital services.

3. EU 14-Day Right of Withdrawal (EU Residents Only)

This section applies exclusively to consumers who can demonstrate residence in the European Union. If you claim this right, you must provide proof of EU residency (e.g., billing address, government ID, or utility bill) upon request.

The EU Consumer Rights Directive (2011/83/EU) grants EU consumers a 14-day right of withdrawal for distance contracts. This right applies from the day of your credit-pack purchase.

Waiver of withdrawal right: Under Article 16(m) of the Directive, this right can be waived when you explicitly consent to immediate delivery of digital content and acknowledge that you will lose your withdrawal right by using the service. Credits from a pack are delivered to your account immediately after purchase. When you use any of them (e.g., generate a document, parse a CV, or use the AI features), you are deemed to have waived your withdrawal right for that purchase.

If you have not used any credits from the purchase and are within the 14-day window, you may request a full refund by emailing admin@preparaitor.ch, together with proof of your EU residency.

4. Refund Eligibility

Eligible for a refund

• Credit packs from which no credits have been used, within the 14-day EU withdrawal period (EU customers only, proof of residency required)
• Duplicate charges or billing errors
• Technical issues preventing service use for an extended period (investigated case-by-case)
• Unauthorized charges (must be reported immediately)

Not eligible for a refund

• Used generation credits, CV analyses, or job analyses
• Generated documents that have already been produced
• Dissatisfaction with AI-generated content (we recommend reviewing AI output before final use, and offer preview/regeneration features)
• Change of mind after actively using the service
• Credit packs after any of their credits have been consumed

5. How to Request a Refund

To request a refund, email us at admin@preparaitor.ch with the following:

• The email address associated with your account
• The reason for your refund request
• Any relevant transaction IDs or dates
• For billing errors: supporting documentation (bank statement, invoice)

We will respond within 5 business days and process approved refunds within 14 business days. Refunds are issued to the original payment method via Stripe. Depending on your bank, it may take 5–10 additional business days for the refund to appear on your statement.

6. No Subscription — Nothing to Cancel

preparAItor has no subscription. Credit packs are one-time purchases: nothing renews automatically, no payment method is kept on file for recurring charges, and no cancellation is required. Purchased credits never expire and remain available until they are used or your account is deleted.

Stopping use is not the same as a refund. Simply ceasing to use the Service does not create a right to a refund of past purchases; refunds are governed solely by the sections above.

7. Account Deletion

Deleting your account is a separate action that permanently removes all your data. Any remaining credit balance is forfeited when you delete your account and is not refunded. See our Terms of Service §3.4 for details.

8. Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us at admin@preparaitor.ch. We are committed to resolving legitimate billing disputes quickly and amicably. Unjustified chargebacks may result in account suspension and additional administrative fees.

9. Price Changes

We may change credit-pack prices and credit rates at any time. Changes apply to future purchases only — credits already in your balance are never affected.

10. Contact

For all billing and refund inquiries: admin@preparaitor.ch

This policy is subject to our Terms of Service (§4 Credits and Payments and §13 Termination) which take precedence in case of conflict.