Frequently Asked Questions

Create a free account, verify your email, upload your CV as a PDF, then add a job by pasting a URL, uploading the posting as a PDF, or entering the text manually. After parsing, review the extracted CV and job details in the editors, choose your language, tone, and template, and generate the package. Your CV and parsed jobs stay in your library so you can reuse them for later generations, and the first full package is usually ready in around a minute or two.

Aitor is preparAItor's mascot and coach — an Alpine ibex in a purple hoodie. He has two jobs in the product: in interview practice he runs Coaching mode and gives you feedback after every answer, and in the CV Maker he can build your CV from scratch by asking you six short questions ("Build with Aitor"). Practice mode deliberately keeps him out of the room — there a faceless AI interviewer stays in character so the simulation feels real. If your device asks for reduced motion, he holds still. Read the full story in the blog post "Meet Aitor".

No credit card is needed. The Free plan gives you a free run of every feature — enough for roughly two complete applications (job analysis, CV analysis, and full document generation) — plus storage for up to 50 CVs and 50 saved jobs, an application tracker for 300 applications, and 1 free interview session in either coaching or practice mode. Documents can be generated in all four languages — German, French, Italian, and English — and they come out clean: generated documents carry no watermark, free included. You only enter payment details if you later buy a credit pack. There is no subscription and nothing renews.

No. Provide your CV and a job posting, choose your settings, and the AI handles everything else. All documents are generated automatically.

Most complete generations finish in around a minute or two. Behind the scenes, preparAItor parses the job, enriches the company context, generates the five-document set, packages the output formats, and optionally pushes copies to cloud sync if you have it enabled. Exact timing still depends on server load and on how quickly the source job posting can be parsed.

CV upload accepts PDF files up to 5 MB and 5 pages, as well as plain-text (.txt) files. If your CV lives in Word, Google Docs, Pages, or plain text, export it to PDF before uploading. After upload, the parser runs in the background and turns the file into an editable structured profile. For best results, use a clean PDF with standard section headings and readable text extraction.

You can add a job in three ways: paste a URL, upload a PDF document up to 10 MB, or enter the text manually. URL parsing is tuned for LinkedIn, Indeed, Jobs.ch, and JobUp.ch, and generic fetching covers many other career pages. Every unique job parse costs 10 credits and includes automatic company enrichment. If parsing fails because a site blocks access, is JavaScript-heavy, or sits behind login, the credit reservation is released and you can retry or fall back to PDF/manual entry.

Each generation costs 100 credits (or one of your two free runs) and produces the full five-document application package: Cover Letter, Application Email, Interview Q&A, Job Summary, Job Posting. The documents come out clean — no watermark, free included. You can also download editable Word and text versions for fine-tuning by hand — included for free. See the pricing page for the full breakdown.

The dashboard is your home base after logging in: your current credit balance, storage rings for CVs and saved jobs, tracker utilization, and your recent activity. Quick actions take you straight into the Generator to start the next application.

A personalized cover letter tailored to the specific job and company. It highlights your most relevant experience, references company-specific information from the AI enrichment, and adapts to your selected tone. Typically 1–2 pages. Included in every generation.

A ready-to-send email with a professional subject line and concise body. Introduces you, highlights key qualifications, references attached documents, and closes with a call to action. Copy-paste directly into any email client. You can also download it as a ready-to-send email draft (.eml) that opens in your mail program with the subject line filled in and your documents attached — free. Included in every generation.

A preparation document that starts with a gap analysis: the job's key requirements next to your strongest evidence from the CV, each rated strong, partial, or gap. Then exactly 17 tailored questions: 12 high-probability questions (motivation, company & culture fit, experience, technical, behavioral, situational) with key talking points and a spoken sample answer each, 4 pressure questions targeting your biggest gaps — each with the interviewer's likely skeptical follow-up and how to respond — and a closing prompt with smart questions to ask back. Included in every generation.

A structured overview of the job posting enriched with company information: requirements, skills, benefits, company overview, and industry details. Useful for quick reference before interviews. Included in every generation.

The original job posting archived for your records. Whether you provided a URL, uploaded a PDF document, or entered details manually, the posting is preserved so you can refer back to requirements at any time. Included in every generation.

PDF, DOCX and TXT are all available to everyone, free — DOCX when you want to edit in Word or Google Docs, TXT for text-only systems and copy-paste workflows. The application email also downloads as a ready-to-send email draft (.eml) that opens in your mail program with the subject line filled in and your documents attached. Every generation produces all five documents, so the format is just a download choice.

Yes, but there are two different levels of customization. You can download DOCX versions of supported documents and edit them freely in Word or Google Docs before sending — free. Uploaded custom Word templates are free too, but they currently apply only to the Motivational Letter; the Application Email stays on the system email layout. You can also edit the stored CV or parsed job for free and then run a fresh generation. A new generation still costs 100 credits because it creates a new package and a new history entry.

AI interview practice is a live, role-specific mock interview built from the exact job and CV you select. A session runs for 15 exchanges and moves through an opening, core questions, pre-closing, and closing, after which preparAItor generates a separate performance summary. You can use it in Practice mode for a realistic scored simulation or in Coaching mode for guided feedback while you answer. Every account includes one free lifetime session, in whichever mode you choose. Beyond that, sessions cost 150 credits each from your credit balance — buy a credit pack when you need more — and a completed session can be continued with a targeted paid follow-up round. A completed session can also be saved to a tracked application, so its scores and feedback stay with the job. You can also pick the interview type to simulate: an introductory HR interview, a role deep-dive with your future manager, or a final interview with senior leadership — or keep it general for all-round practice.

Practice mode is evaluative: the AI behaves like an interviewer, asks realistic follow-up questions, and does not help you mid-answer. You finish the session first and then review the scorecard afterwards. Coaching mode is advisory: Aitor, preparAItor's ibex coach, still asks job-specific questions, but it helps you shape stronger answers as you go and surfaces weak spots in real time. A common workflow is to use Coaching first to build better answers and Practice afterwards to pressure-test them.

After every session, you receive an overall score from 0 to 100 plus a performance level, a radar across 5 dimensions (technical competence, communication, confidence, problem solving, and behavioral skills), your top strengths, your top weaknesses, a per-question breakdown, coaching recommendations, and a suggested focus for the next session. The score is useful, but the real value is in that breakdown because it shows exactly where your answers were strong and where they stayed vague, weak, or incomplete.

Every account gets one free lifetime session — Coaching or Practice, your choice — with no credit card required. After that, a full interview session costs 150 credits and covers 15 exchanges. Credits are reserved when you start and only committed once the opening question is ready, so failed session starts are not charged. Paid sessions come out of your credit balance, which you top up with a one-time credit pack (the CHF 3.90 pack covers exactly one session). A completed 15-exchange session can also be continued with a targeted follow-up round for another 150 credits.

Yes. In an interview session you can type your answer or speak it: the browser records between 10 and 90 seconds of audio, transcribes it, and the transcript is evaluated exactly like a typed answer. There is no video, ever — sessions are text and voice only.

Interview sessions follow the same data retention setting as your generated documents: 1, 7, or 30 days (default 30), set in Settings. The window is a sliding one, counted from the last activity in the session, so continuing a session extends it. We email you 7 days before a session expires. To keep a session long-term, save it to a tracked application — it is then kept as long as the application itself (365 days, extended by activity) — or export it as a PDF before it expires.

The AI extracts job title, company, location, application URL, language, contact person/email/phone, company address and website, and the full job description text (stored verbatim, not split into requirements/responsibilities/benefits fields). Basic company enrichment runs alongside parsing. All fields are editable before generation.

Basic enrichment — company name verification, website, HR address, and contact — runs automatically when you parse a job. Deep enrichment — industry, size, HQ, founding year, culture, and a detailed overview — runs automatically the first time you generate a document or start an interview session for that job, then caches on the job. There's no manual trigger and no extra charge.

We have tuned handling for LinkedIn, Indeed, Jobs.ch, and JobUp.ch — including automatic redirection from search-list URLs to the job detail page. Other sites (Glassdoor, Monster, StepStone, Xing, company career pages) go through generic URL fetching, which works when the page is text-based and not login- or JavaScript-walled. Fall back to PDF document upload or manual entry when a URL fails.

All three input methods — URL, PDF document upload, and manual entry — use AI to extract, structure, and enrich the job data. This costs 10 credits from your credit balance (your first two job analyses are free runs). Failed parses are not charged.

Yes. After parsing, you see all extracted information and can edit any field — correct errors, add missing details, or adjust information before proceeding.

Upload a PDF CV up to 5 MB (max 5 pages) from the CV section of the app. The parser runs in the background and extracts your personal details, work experience, education, skills, languages, and projects/achievements into a structured profile. Once parsing finishes, open the CV in the built-in editor, review anything the AI may have misread, and save the corrected version for future generations. If parsing fails, you can retry from the CV library.

Yes. The CV editor lets you update contact details, summary, work experience, education, hard and soft skills, languages, projects, and achievements. You can add or remove entries, and where the editor supports it, reorder them to improve the final narrative. Use Save or Save and Close to persist changes, and the editor warns before discarding unsaved work. Those edits affect future generations only; documents you already generated keep the CV version that was used at the time.

50 CVs Multiple CVs let you tailor applications for different industries, roles, or languages. Set one as your default.

Uploading a CV for AI extraction costs 15 credits. Every account includes 2 CV uploads for life as free runs; after that, each upload comes out of your credit balance. Editing an already-parsed CV in the CV editor costs nothing. If you run out, buy a one-time credit pack — purchased credits never expire.

The AI parses CVs in German, English, French, and Italian, including mixed-language CVs. Your CV language and document output language are independent — a German CV can produce English cover letters.

CV Maker is the full CV workspace built on top of CV parsing. After your uploaded CV has been parsed into structured profile data, CV Maker lets you choose a template, adjust fonts and colours, use AI actions, preview the result, and export a clean PDF CV.

CV parsing is a pipeline step: upload a PDF CV and the AI extracts structured data from it. The CV editor lets you correct that data. CV Maker is the user-facing builder that uses the structured data to create a styled CV. Parsing prepares the content; CV Maker prepares the CV you send.

Yes. Whenever you create a new CV from scratch — in the CV Builder or during CV selection — a chooser asks how you want to start: with an empty CV or with one of 15 example CVs, grouped by sector. They cover commercial and finance (commercial employee EFZ, fiduciary, customer service), IT and marketing, healthcare and social (nurse HF, childcare), trades and construction (electrician EFZ, site manager), retail, hospitality, logistics and facility management, plus two career situations: a university graduate looking for a first job and someone returning to work after a family break. The example fills the editor with a complete, realistic CV in your interface language (DE, EN, FR, IT). All example content is fictional — it shows how a strong CV is structured, and you replace it with your own details. Starting from an example is free, uses no credits, and the new CV counts toward your CV storage limit like any other.

Yes. If you have nothing to upload, choose "I'm starting from scratch" on your first visit, or "Build with Aitor" in CV selection or in the editor's CV switcher. Aitor asks about six questions — who you are, your current and earlier jobs, education, skills, languages, what colleagues say about you, and anything else worth adding. Answer in any language, skip what you don't know, pick the CV language, and he writes a structured first draft that lands in your CV library like an uploaded CV. It costs 15 credits, the same as a CV upload, and counts against the same free CV allowance. Everything he writes is editable in the CV Maker afterwards.

CV Maker AI actions are charged per action: Health Check costs 15 credits, AI Improve costs 3 credits, Match Check costs 10 credits, Tailor costs 60 credits, and Translate costs 90 credits. These actions are separate from CV upload parsing, job parsing, full document generation, and interview practice.

Match Check compares one of your CVs against one saved job for 10 credits. It extracts the posting's requirements, scores each one against what your CV explicitly shows (match, weak match, or gap), and gives a clear verdict: apply as-is, tailor first, or weak fit. It runs from the generator's review step, before you spend credits on tailoring (60) or a full document package (100). The result stays saved with the job; re-checking after you change your CV shows your score before and after.

No. The CV Maker is free for everyone — only its AI actions are metered, by credits. Every export is watermark-free, and the full design library is included: all CV templates, fonts and colour palettes, plus custom colours, along with every layout and typography control — spacing, page headers and footers, page numbers, sidebar width, section flow.

No. Exporting the finished CV as a PDF does not use credits. Credits are used when AI work is performed, such as CV upload parsing, Health Check, Improve, Tailor, Translate, job parsing, full document generation, or interview practice.

No. Custom Word templates are for generated motivational letters and use uploaded `.docx` files; they are free to upload and use. CV Maker templates control the CV design and PDF CV export. They are separate template systems.

Yes. In CV Maker you can upload a profile photo as JPEG, PNG, or WebP up to 2 MB, adjust its position and zoom, and remove it again at any time. The photo appears in CV templates that support it, and it is stored encrypted like the rest of your CV data.

Tailor and Translate do not overwrite your CV. Their results arrive as reviewable AI versions under Generated CVs. From there you can apply selected changes into your current CV, save the result as a new CV (this uses a CV storage slot), replace one of your existing CVs, keep the version for later, or delete it. AI versions expire with your generation-history retention setting unless you promote them to a saved CV.

There are six built-in templates — the mountain collection — and one optional custom layer for generated application documents. The six designs — Matterhorn (classic), Rigi (modern, the default), Pilatus (bold), Säntis (minimal), Jungfrau (elegant) and Bernina (compact) — are available to everyone, free included. Uploaded custom Word templates are available to everyone as well. Built-in template choice affects the Motivational Letter and the Application Email. Uploaded custom templates currently replace the Motivational Letter layout only, while the email stays on the system email template. CV Maker has its own CV templates, fonts, colours, and design controls.

Custom templates are for generated motivational letters and are free for every account. Upload a Word (.docx) file up to 1 MB with placeholders such as [firstName], [companyName], [jobTitle], and [applicationText]. Use single square brackets, keep placeholder names in the documented format, and do not use macros. Placeholders are case-insensitive, and empty fields can drop out cleanly if the line is designed well. You can store up to 10 custom templates per account in Settings > Templates. Uploaded custom templates apply only to the Motivational Letter, not to the Application Email, the other generated documents, or CV Maker.

Five tones: Formal (conservative, traditional), Confident (assertive, achievement-forward), Friendly (warm, modern), Enthusiastic (high-energy, passionate), and Direct (terse, no-nonsense). Everyone can choose any tone, free included. Tone applies to the cover letter and application email only.

Set a default output language in Settings, or choose per generation. All four output languages — German, French, Italian, and English — are available to everyone, free included. The Swiss orthography option replaces 'ß' with 'ss'.

In Switzerland, German is written with 'ss' instead of 'ß' (e.g. 'Strasse' instead of 'Straße'). Toggle in Settings > Preferences. Only applies when German is the output language.

Generation history is the short-term archive of what you produced: the generated documents, the job snapshot, the CV reference, the chosen language and tone, the status, and cloud-sync status if you use a connected drive. Search works by company name and job title, not by full document text. You can filter by language, tone, and status, use preset date ranges (Last 7 days, Last 30 days, Last 3 months, All time), and sort by date, company, or job title before downloading individual files or a ZIP.

Choose 1 day, 7 days, or 30 days (default 30) in Settings > Preferences. Documents are permanently deleted after expiry and cannot be recovered. If you pick 30 days, we email you 7 days before deletion. For longer-term storage, save applications to the tracker — tracker entries are kept for 365 days, and every activity on an entry pushes that expiry forward.

Yes. Bulk download creates one ZIP for a single generation, with the included document types and formats filtered by the per-document-type format toggles in Settings > Preferences > Bulk Download. It does not cost credits, and the files are added as flat files at the ZIP root. Bulk download is free for every account; you can also download the same documents individually from the history card.

There's no in-app document preview. Each history card shows the job title, company, language, tone, status, creation date, and expiry countdown. To read a document, open the download menu on the card and download it — PDF documents open in any viewer, Editable Word documents (.docx) open in Word or Google Docs for editing.

The Application Tracker is the durable record of your job search, available to everyone. While generation history keeps your generated files for at most 30 days, tracker entries persist for 365 days from their last activity — a status change, a comment, an assigned interview or a document download all push the expiry forward. For each application you can record status, contacts, notes, priorities, and attached documents — so the outcome of every application stays on record long after the files themselves expire.

The tracker holds 300 applications for every account, free. The cap applies to active entries — deleting old entries frees slots — and it never deletes anything already saved.

Each entry moves through a 10-status pipeline — Draft, Applied, Waiting, Follow Up, Interview 1, Interview 2, Offer, Accepted, Rejected, and Withdrawn — with every change time-stamped in an activity log. Beyond status, you can record free-form comments, a contact (name, email, phone, LinkedIn), a priority level, up to 10 tags, a next action with a due date, workload and application method, an optional rejection reason, and the attached generated documents. A Kanban board and a list view show the same data.

Tracker entries are kept for 365 days, and the clock slides with activity: a status change, a comment, assigning an interview session or downloading an attached document pushes the expiry forward by another 365 days. Simply opening an entry does not count, so dormant entries age out after a year without activity. We send reminder emails 30 days and 7 days before deletion so you have time to export the record or download attached documents. Capacity is 300 applications for every account.

Yes. You can export your entries as a CSV spreadsheet (applied date, company, job title, contact, status, workload, application method, and rejection reason if present) or the same summary as a PDF document. You can also download all documents attached to a single entry as one ZIP. Exports do not cost credits — a good habit before the 365-day retention removes a dormant entry, because deleted entries cannot be recovered.

preparAItor currently supports personal Google Drive and personal OneDrive accounts. Only one provider can be connected at a time, and shared or team drives are not part of the current sync flow. Cloud sync is free for every account. You can of course also download documents manually and upload them to your drive yourself.

Open Settings > Cloud Drives, connect Google Drive or OneDrive through the standard OAuth flow, and then choose which document types and formats should auto-sync. New generations are uploaded in the background after generation completes. Sync is not retroactive, so documents you generated before connecting are not pushed up automatically. If you want older files in your drive, download them from history and upload them manually.

Files sync to a `preparAItor.ch/` root folder in your drive. Choose one of five folder-structure templates in Settings — Cloud Drives (hierarchical, by date, by company, by company + date, or by job). Document type is encoded in the filename (e.g., `Application_Letter`, `Bewerbungsschreiben`), not in the folder path. CVs aren't synced — cloud sync is for generated documents only.

Cloud connections use standard OAuth, so we never see your Google or Microsoft password. In actual product behavior, the app creates the preparAItor folder, uploads new generations there, and reads or updates the files it created for syncing purposes. We do not use the connection to browse your personal documents, photos, email, calendar, contacts, or shared-drive content. OAuth tokens are protected like other sensitive account data, and you can disconnect the drive from Settings or revoke the app directly from your Google or Microsoft account at any time.

Previously synced files stay in your cloud storage — we never delete them. Auto-sync stops for new generations. If you reconnect the drive later, sync resumes for new generations; older ones are not backfilled.

Settings covers your profile, account controls, defaults, notifications, templates, and connected services. In Preferences you can set theme, timezone, UI language, default output language, Swiss orthography, default tone, data retention (covering generated documents and interview sessions), and bulk-download format preferences. Notifications, Templates, Account, and Cloud Drives each have their own tab. Credit purchases and payment history are separate from Settings and live on the dedicated Billing page.

Open Settings > Notifications. Email and In-App notifications each have their own master toggle plus category toggles for Transactional, Reminders, and Marketing / Product Updates. That gives you control over routine messages such as generation completions, low-credit nudges, and optional product news. A small critical set bypasses those preferences because it is tied to security, billing, or data deletion - for example password or email-change confirmations, payment receipts or failures, account-deletion confirmations, and retention warnings.

Yes. English, German, French, and Italian for the interface. Set in Settings > Preferences. This is separate from document output language.

Yes. In the current Settings UI, theme selection is Light or Dark rather than a separate System-following mode. Change it in Settings > Preferences, and the new theme applies immediately.

Go to Settings > Account > Delete Account and confirm with the required confirmation word shown in your language. Deletion happens immediately and permanently removes your account, CVs, parsed jobs, generated documents, tracker entries, templates, interview sessions, and summaries — including any remaining credit balance. Files that were already synced into your own Google Drive or OneDrive are not deleted by us. A minimal non-content audit record of the deletion event is retained for 30 days for compliance purposes. There is no recovery window, so export anything important first.

There is no subscription. You start on the free plan, which gives you a lifetime free run of every feature — about two complete applications' worth. When those are used up, you buy a one-time credit pack: Quick Boost (150 credits, CHF 3.90), Active Pack (600, CHF 9.90), Hunt Mode (1,000, CHF 12.90 — the recommended one), Mega Pack (2,000, CHF 19.90) or Ultimate Pack (6,000, CHF 49.90). Purchased credits never expire, nothing renews, and there is nothing to cancel. Every feature — watermark-free CV export, Word and text downloads, the full CV design library, cloud sync, ZIP bulk download, custom Word templates and a tracker capacity of 300 — is included for free; a pack only adds credits.

preparAItor uses one credit balance for everything. Costs are 15 credits for CV analysis, 10 for job analysis, 10 for a match check, 100 for a full document generation, and 150 for a 15-exchange interview session or paid follow-up round; CV Maker actions cost 3 (AI Improve), 60 (Tailor) or 90 (Translate). A complete application — job analysis plus generation — is 110 credits. On the free plan every action comes with a lifetime free run first, so you only start spending credits once a free run is used up. Some long-running actions use temporary reservations before the charge is committed, so failed starts release the credits instead of charging you.

Open the credit shop via Buy Credits on the dashboard or the pricing page and pick a pack: Quick Boost (150 credits, CHF 3.90), Active Pack (600, CHF 9.90), Hunt Mode (1,000, CHF 12.90), Mega Pack (2,000, CHF 19.90) or Ultimate Pack (6,000, CHF 49.90). Payment runs through Stripe Checkout, and the credits land in your balance right after payment is confirmed. Purchased credits never expire, and every pack you buy adds to the same balance you already use for generation, parsing, and interview sessions.

The Free plan is not a monthly allowance but a tour: 8 actions you can try for free, worth about 510 credits — 2 complete applications, 2 CV uploads, 5 AI text improvements, 2 match checks, 1 CV health re-run, 1 CV tailoring or translation, and 1 interview session. Nothing resets monthly; once a free run is used up, that action costs credits. Finish the tour, and the first credit pack you buy afterwards earns a one-time bonus of 25% extra credits on top of what you buy, with a minimum of 50 bonus credits. The bonus is granted once per account.

No. Purchased credits never expire — there is no monthly reset, no billing cycle, and nothing to lose at the end of a period. Free runs don't expire either; they are simply used up. Your balance stays exactly where you left it until you spend it, and every pack you buy later adds to it.

Stripe handles checkout and invoices. Credit packs are priced in CHF and can be paid by card, TWINT, or the wallets and regional payment methods Stripe shows at checkout. Every purchase is a one-time payment — no card is stored for a recurring charge, and your card details never touch preparAItor's servers.

Yes. Sensitive account data such as CVs, parsed jobs, generated documents, interview-session content, and cloud-drive OAuth tokens is protected at rest, and all browser-to-server traffic is encrypted in transit over HTTPS/TLS. We do work with a small number of essential processors - such as payment, infrastructure, and AI providers - but only under contractual restrictions that limit processing to running the service and prohibit using your content to train their models.

Primary personal data is stored in European data centres. The public feature docs deliberately avoid publishing a fixed provider-and-city map because the underlying infrastructure can change, but the commitment is that your primary data stays in Europe. Payment details remain with Stripe rather than being stored directly on preparAItor's servers.

Yes. Core GDPR-style controls are available directly in the product where practical: you can edit inaccurate data, disconnect cloud drives, manage marketing preferences, or delete the account from Settings. For access, portability, restriction, or other formal rights requests, email admin@preparaitor.ch and the team handles them within the required timeframe. Account deletion is immediate and irreversible, with only a minimal non-content audit record of the deletion event retained for 30 days.

We do not sell your data to advertisers, brokers, or anyone else. We share only what is necessary to operate the service: payment processors for billing, infrastructure providers for hosting and storage, and AI providers for document generation and interview sessions. Those partners act as processors under contractual restrictions, and your content is not used to train their models.

Use a strong unique password, secure your email account carefully, and enable 2-factor authentication on Google or Microsoft if you use those providers for sign-in or cloud drives. Inside preparAItor, critical account actions are backed by verification and confirmation flows, and important security-related messages are sent through the critical notification lane. There is not currently a built-in two-factor-authentication setup flow inside preparAItor itself, so the security of your email account and identity provider matters a great deal.

Start with the FAQ for how-to questions and feature explanations. For bug reports, suggestions, and smaller issues, use the in-app feedback button. For anything that needs a real reply - billing problems, login issues, GDPR requests, critical bugs, or security concerns - email admin@preparaitor.ch. The support flow is intentionally simple: no chatbot maze and no ticket portal in front of the humans.

Use the in-app feedback button when you are signed in with a verified email address. Choose Bug Report, Feature Request, Improvement, or Praise, then add a short subject, a detailed message, and a 1-5 rating. The form is text-only, submissions are tied to your account, and there is a daily submission limit to keep abuse down. If you need to send screenshots or attachments, email admin@preparaitor.ch instead.

If you use email/password login, click 'Forgot Password' on the login page or trigger the reset flow from Settings > Account. We send the reset email to your account address. If it does not arrive, check spam and confirm you are using the correct sign-in method. Accounts that sign in with Google manage the login credential with Google rather than through a preparAItor password reset.

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