Feedback and Getting Help

This guide explains how to share feedback from inside the app, when to email support instead, and where to find self-help resources.

Where to Find the Feedback Form

Feedback lives in your account menu, not as a floating button:

• Desktop: Click your avatar in the top-right corner of the navigation bar, then choose Send Feedback (marked with a speech-bubble icon).
• Mobile: Open the navigation menu and tap Send Feedback near the bottom, just above the legal links.

The option is available once you're signed in and have verified your email address. If you've signed up but haven't clicked the verification link yet, finish verification first.

Sending Feedback

Choosing Send Feedback opens a dialog titled Send Feedback ("Help us improve preparAItor by sharing your thoughts and suggestions"). On mobile it opens full-screen. Fill in:

1. Feedback Type — a dropdown with four options (defaults to Improvement):
   • Bug Report — something is broken or not working correctly
   • Feature Request — suggest something new
   • Improvement — ideas to make an existing feature better
   • Praise — tell us what you like
2. Subject — required, a brief summary, up to 200 characters (the field stops accepting input at the limit).
3. Your Feedback — required, 10 to 5,000 characters. A live counter below the field shows how much room you have left.
4. How would you rate your experience? — pick a number from 1 to 5 (preselected at 3).
5. Click Send Feedback to submit, or Cancel to discard.

On success the dialog closes and a confirmation appears: "Thank you for your feedback!"

What Happens After You Submit

• You receive a short thank-you email at your account address, in your app language (English, German, French, or Italian).
• The team is notified immediately and reviews every submission. Feedback directly informs what gets built next.
• Not every submission gets an individual reply, but bug reports that need follow-up come back to your account email.

Good to Know

• The form is text-only. There is no screenshot or file attachment. If a screenshot would help, email it to admin@preparaitor.ch instead.
• Submissions are tied to your account. There is no anonymous option — your account email and name accompany the feedback so the team can follow up.
• Don't paste raw HTML or code. The form rejects submissions containing HTML or script-like content and asks you to remove it. Describe code-related issues in plain words.
• Daily limit: 10 submissions per day. If you hit it, the app tells you you've reached the maximum and asks you to try again tomorrow.

Email Support

For anything that needs a direct response, email admin@preparaitor.ch — the single point of contact for support, billing, and privacy.

Use email instead of the feedback form for:

• Payment or subscription issues (wrong charge, failed renewal, refunds)
• Account access problems (can't log in, locked out)
• Critical bugs blocking your work or involving data loss
• GDPR requests — data access, erasure, portability, restriction
• Suspected account compromise or security issues

Include as much detail as possible: what you were trying to do, what happened instead, screenshots if applicable (email attachments are fine), and your account email.

Support hours: Monday–Friday, 09:00–17:00 CET/CEST, excluding Swiss public holidays.

Response time: the team aims to reply within 2 business days — a target, not a guarantee; busy weeks or complex issues can take longer. Critical security issues are prioritised: put "Urgent: account security" in the subject line.

Full contact details, including the company address, are on the Contact page.

Self-Help Resources

Before writing in, check these — most questions are already answered:

• FAQ — common questions about document generation, pricing, settings, cloud storage, and security
• How-To Guides — step-by-step tutorials for every app feature, like this one
• Pricing — current plans, credit packages, and feature comparison

What Is Not Available

To set expectations, the support flow is deliberately simple:

• No ticket portal or status dashboard — just the in-app form and email
• No community forum, phone support, or live chat
• No file attachments in the in-app form (email them instead)
• No anonymous feedback

The two support channels are in-app feedback and email.

Feedback vs. Email at a Glance

That's It

You've reached the end of the how-to series. If you're just getting started, begin with the Complete Getting Started Guide.