Feedback and Getting Help

This guide explains how to get help, report issues, and share feedback.

In-App Feedback

The fastest way to share feedback is directly from the app. You'll see a floating Feedback button (speech-bubble icon) in the bottom-right corner on desktop, bottom-left corner on mobile. It appears on every page once you're signed in and verified, except during an active Interview Practice session — the button is hidden there so it doesn't overlap with the interview UI.

To submit feedback:

1. Click the Feedback button. The feedback dialog opens directly.
2. Choose a feedback type:
   • Bug Report — Something is broken or not working correctly
   • Feature Request — Suggest a new feature
   • Improvement — Ideas to make existing features better
   • Praise — Let us know what you like
3. Write a subject (required, up to 200 characters) and a message (required, 10 to 5,000 characters)
4. Set a rating — a required control rendered as numbered toggle buttons 1–5 (defaults to 3)
5. Click Submit

Rate limit: Up to 10 feedback submissions per user per day.

Feedback is always tied to your signed-in account — there is no anonymous option, and there is no screenshot or file attachment in the form (the form is text-only). Your account email and name are attached to the submission and visible to the admin reviewing it. If you need to share a screenshot, email it to admin@preparaitor.ch instead.

The feedback button only appears after you've verified your email address. If you've signed up but haven't clicked the verification link yet, you won't see the button.

After you submit, the app sends a thank-you email to your account address (in your chosen language — DE, EN, FR, or IT) and notifies the admin team. Feedback is reviewed by the product team and informs what we build next. We do not publish a public roadmap, and not every submission gets an individual reply — but bug reports that need follow-up will come back to your account email.

If you hit the daily limit (10 submissions per user per day), the submit button will fail with a generic "couldn't send" message rather than a specific rate-limit notice — wait until the next day and try again.

Email Support

For account issues, billing questions, or technical problems that need a direct response:

Email: admin@preparaitor.ch

Good topics for email (instead of the feedback form):

• Payment or subscription issues (wrong charge, failed renewal, refund)
• Account access problems (can't log in, locked out of the account, exceptional sign-in issues)
• Critical bugs blocking your work or involving data loss
• GDPR requests — data access, erasure, portability, restriction
• Suspected account compromise or security issues

Include as much detail as possible:

• What you were trying to do
• What happened instead
• Screenshots if applicable (email attachments are fine — the in-app form is text-only)
• Your account email

Typical reply time: within 2 business days. That's a target, not a guarantee — busy weeks or complex issues can take longer. Urgent security issues are prioritised; write "Urgent: account security" in the subject line.

Self-Help Resources

Before contacting support, check these resources:

• FAQ Page — Answers to common questions about documents, pricing, settings, and security
• How-To Guides — Step-by-step tutorials for all app features
• Pricing Page — Current plans, credit packages, and feature comparison
• Contact Page — Public contact form, separate from in-app feedback

What Is Not Available

To set correct expectations:

• There is no ticket portal or status dashboard — just the feedback form and email
• There is no community forum
• There is no phone support or live chat
• The in-app feedback form does not accept screenshots or file attachments (email them instead)
• There is no anonymous feedback — submissions are tied to your signed-in account

The primary support channels are in-app feedback and email.

Feedback vs. Email Support

That's It

You have reached the end of the how-to guide series. If you are just getting started, begin with the Complete Getting Started Guide.