Account Settings and Security

This guide walks you through the Settings page, account security, and how to manage your data.

If your account email is not yet verified, an Email Verification banner appears at the top of the Settings page with a button to resend the verification email.

Settings Page Overview

The Settings page is organized into tabs accessible from the top navigation:

• Personal Info — Name, contact email, phone, address
• Account — Login email, password, account management, consent
• Preferences — Theme, language, generation defaults, data retention, bulk download formats
• Notifications — Email and in-app notification preferences
• Templates — Custom template upload and management (Premium only)
• Cloud Drives — Google Drive and OneDrive connections (Premium only)

Billing is no longer a Settings tab. Plan changes, invoices, payment methods, and cancellation now live on the dedicated Billing page and behind Manage Billing actions on the Dashboard.

Personal Info

Update your profile information in the Personal Info tab:

• First name, last name
• Contact email (shown on generated documents — this is not your login email)
• Phone number
• Street address, city, postal code, country

Click Save after making changes.

To change the email you sign in with, use Change Login Email in the Account tab instead.

Preferences

The Preferences tab controls your default settings:

Appearance:

• Theme (Light or Dark)
• UI language (English, German, French, Italian)
• Timezone

Generation Defaults:

• Default output language
• Default writing tone
• Swiss orthography toggle (for German output)
• Generation retention period: 1 day, 7 days, or 30 days (default 30)
• Interview retention period: 30, 90, or 180 days (default 90)

Templates:

• Manage custom Word templates in the Templates tab
• Set your default template there instead of in Preferences

Bulk Download:

• Configure which formats (PDF documents, Editable Word documents, Plain-text documents) to include per document type in ZIP downloads

Privacy:

• Reopen the cookie banner to review your choices

If you want records kept longer than 30 days, save applications to the Application Tracker (kept for 365 days from when an entry enters the tracker).

Changing Your Login Email

In Settings → Account, click Change Login Email. Email/password accounts can update the login email through an in-app verification flow. This changes the email you sign in with.

Google-authenticated users manage their login email through their Google account.

Changing Your Password

1. Go to Settings → Account
2. Click the Change Password button
3. A dialog opens and sends a password reset email to your current account address
4. Check your inbox for the reset link (valid for 1 hour)
5. Follow the link and set a new password

Note: users who sign in with Google will not see the Change Password button — manage your password through your Google account instead.

Notifications

The Notifications tab controls what we send you. There are two channels — Email and In-App — each with a master toggle and three category sub-toggles:

• Transactional — receipts, password changes, security-critical events
• Reminders — low-credit nudges, upcoming-payment messages, and other noncritical reminders
• Marketing / product updates — optional

There are no per-notification-type switches; the three categories apply across all notification types in that channel. Data-deletion warnings use a separate critical lane, so they still send even if you turn reminders off. We recommend leaving transactional on so you receive security alerts and payment receipts.

Cookie Preferences

preparAItor only uses strictly-necessary cookies. There are no analytics, functional, or marketing cookie categories to toggle. The cookie banner can be reopened from the Privacy section of the Preferences tab if you want to review it again.

Withdrawing Consent

The Account tab includes a Withdraw Consent card. Withdrawing consent triggers the same deletion flow as closing the account, since preparAItor cannot process your data without consent.

Deleting Your Account

Account deletion is permanent and irreversible. The delete controls live in the Account Management card on the Account tab.

1. Go to Settings → Account
2. In the Account Management card, click Delete Account
3. Read the warning carefully
4. Type the confirmation word in your language:
   • English: DELETE
   • German: LÖSCHEN
   • French: SUPPRIMER
   • Italian: ELIMINA
5. Click Permanently Delete Account

What gets deleted immediately:

• Your account and profile data
• All generated documents and history
• Uploaded CVs, custom templates, and tracker entries
• Interview sessions and summaries
• Cloud sync configurations (files already uploaded to your own Google Drive or OneDrive stay there — revoke OAuth from your Google/Microsoft account if you also want to sever that connection)
• Any active Stripe subscription is cancelled as part of the same flow

What survives deletion (for legal reasons only):

• Billing / invoice records — retained for the period required by tax and accounting law
• Aggregated, anonymized analytics — no personal content
• A 30-day audit record of the deletion event itself (no personal content, just a record that the deletion happened) for anti-abuse and compliance

There is no recovery window and no 30-day grace period. Once you confirm, deletion is immediate. If you need to keep anything, export it before you delete.

What Is Not Available

To set correct expectations, the following features are not currently implemented:

• Two-factor authentication (2FA)
• Self-service data export (for data requests, contact admin@preparaitor.ch)
• Login history or active session management

Getting Help

For account-related issues, email admin@preparaitor.ch.

Next Steps

• Notification Preferences — Configure your email and in-app notifications