Terms of Service

1. Acceptance of Terms

By accessing or using the preparAItor platform (“Service”), operated by CHW-Services (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

2.1 Service Overview

preparAItor is a SaaS platform that provides AI-powered document generation services for job applications, including:

• Customized cover letters and motivational letters
• Application emails
• Interview Q&A preparation
• Interview practice sessions with AI-generated questions
• Job summary analysis
• Job posting PDF document conversion and archival
• CV/Resume management and optimization
• Cloud sync to Google Drive and OneDrive
• Bulk document downloads
• Job application tracker (Premium tier)

2.2 AI-Powered Processing

Our Service uses artificial intelligence (Google Gemini models via Vertex AI on Google Cloud) to process and analyze your CV and job descriptions, generate customized application documents, enrich company information through web searches, and generate tailored interview questions.

Important: All personal data is processed by AI systems. By using our Service, you consent to AI processing of your data as described in our Privacy Policy.

2.3 Service Availability

The Service is provided on an “as-is” and “as-available” basis. We reserve the right to modify, suspend, or discontinue the Service at any time without notice.

2.4 Service Availability and Maintenance

• We strive to keep the Service available but do not guarantee any specific uptime percentage
• Scheduled maintenance will be announced in advance where possible
• Emergency maintenance may occur with minimal notice
• No SLA credits or compensation for downtime

3. User Accounts and Registration

3.1 Account Creation

To use certain features, you must register for an account. You agree to provide accurate information, maintain the security of your password, accept responsibility for all activities under your account, and notify us immediately of any unauthorized use.

3.2 Age Requirements

You must be at least 16 years old to use the Service, in accordance with GDPR Article 8.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for any reason, including violation of these Terms.

3.4 Account Deletion

You may delete your account at any time through your account settings. Deletion requires multi-language confirmation (typing “DELETE”, “LÖSCHEN”, “ELIMINA”, or “SUPPRIMER”). Account deletion will immediately remove your personal data, delete all generated documents and cloud storage files, cancel active Stripe subscriptions, send a confirmation email, and retain a deletion audit record for up to 90 days for compliance. Consent records are retained for 3 years per GDPR/FADP requirements. Transaction metadata held by our payment processor (Stripe) is retained per their policies.

4. Subscription Plans and Payment Terms

4.1 Subscription Tiers

All tiers include support for all four languages (EN, DE, FR, IT).

4.2 Payment Processing

• All payments are processed through Stripe
• Subscription fees billed in advance (1, 3, or 6 months)
• One-time tier packages also available (1, 3, or 6-month access)
• Prices are subject to change with 30 days’ notice
• All fees are non-refundable except as required by law

4.3 Credits and Usage

Each plan includes specific credits across multiple categories:

• Generation credits: Creating application documents
• CV analysis credits: Uploading and analyzing CV/resume files
• Job analysis credits: Extracting information from job postings
• Interview session credits: AI-powered interview practice (Pro & Premium)

Credits reset each billing period. Unused credits do not roll over. Additional credit packages may be purchased separately without requiring a subscription.

4.4 Automatic Renewal

Subscriptions automatically renew unless cancelled before the renewal date. Manage your subscription through account settings or the Stripe customer portal.

4.5 Taxes and VAT

All prices are in Swiss Francs (CHF) and include Swiss VAT where applicable. Business customers may provide VAT numbers for exemption. You are responsible for additional taxes in your jurisdiction.

4.6 EU Right of Withdrawal

If you are a consumer residing in the European Union, you may have a 14-day right of withdrawal under the Consumer Rights Directive (2011/83/EU). This right may be waived when you consent to immediate delivery of digital content and begin using the Service. Full details, including eligibility criteria and the refund process, are set out in our Refund & Cancellation Policy.

5. User Conduct and Responsibilities

5.1 Acceptable Use

You agree not to: violate any applicable laws, infringe on intellectual property rights, submit false or misleading information, use the Service to create deceptive documents, attempt to gain unauthorized access, interfere with the Service, use automated bots without permission, or access the Service from sanctioned countries.

5.2 Content Standards

All submitted content must be accurate and truthful, free of harmful code, respectful of others’ privacy, and appropriate for professional job applications.

5.3 Fair Use Policy

• Maximum file size: 10MB for uploads
• No automated bulk operations without permission
• Storage limits apply per subscription tier
• Rate limits apply to all API endpoints to prevent abuse

6. User-Generated Content

6.1 Your Content

You retain ownership of all content you submit, including CVs, job descriptions, personal information, and custom templates.

6.2 License to Use

By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to process your content through our AI systems, store it for service provision, generate documents based on it, improve our AI models (in anonymized form only), perform web searches, cache results, and synchronize to your connected cloud storage services at your request.

6.3 Public Job Offer Data

When you provide job offer information (via URL, PDF document, or manual entry), we may store the data, use it to improve our AI analysis, analyze job market trends, and enhance our algorithms. Personal information from your applications is never shared with other users.

6.4 Content Removal

We reserve the right to remove any content that violates these Terms.

6.5 AI-Generated Output

Ownership: You own the final documents you create using our Service. The AI-generated text is produced as a tool output based on your input data. We do not claim intellectual property rights over AI-generated outputs delivered to you.

Liability: While you own the output, you are solely responsible for reviewing, editing, and using AI-generated content. CHW-Services is not liable for any consequences arising from your use of AI-generated documents, including but not limited to: inaccurate information in generated documents, unsuitable tone or content for a specific employer, rejected job applications, or reputational harm. See section 10.1 (AI-Generated Content Disclaimers) for additional terms.

7. Intellectual Property Rights

The Service and its original content are the exclusive property of CHW-Services and its licensors. Our trademarks may not be used without prior written permission. Any feedback you provide may be used by us without obligation.

8. Third-Party Services

8.1 Integration Services

• Google Firebase (authentication, database, storage, App Check)
• Google Gemini / Vertex AI (AI document generation, web search, interview practice)
• Google Cloud KMS (encryption key management)
• Google reCAPTCHA (security and bot protection)
• Google Drive (cloud file synchronization)
• Microsoft OneDrive (cloud file synchronization)
• Stripe (payment processing)
• Brevo (transactional and marketing email delivery)

8.2 Third-Party Terms

Your use of third-party services is subject to their respective terms and privacy policies.

9. Privacy and Data Protection

Your use of the Service is governed by our Privacy Policy, which is incorporated by reference. We implement reasonable security measures including AES-256-GCM field-level encryption for sensitive data (CV content, OAuth tokens) with keys managed by Google Cloud KMS, HTTPS/TLS encryption in transit, and Firebase App Check protection. You can configure data retention periods (5 minutes to 365 days, default: 60 days) in your account settings. For complete data access requests, contact admin@preparaitor.ch (up to 30 days processing time).

10. Disclaimers and Warranties

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.1 AI-Generated Content

We do not guarantee the accuracy, completeness, or suitability of AI-generated content. Our AI may produce inaccurate information, misinterpret context, or retrieve outdated web information. Always verify AI-generated content before use.

10.2 Employment Outcomes

We do not guarantee job placement or interview success. The Service provides tools to assist with applications but does not ensure employment outcomes.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHW-SERVICES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, FAILED JOB APPLICATIONS, DATA LOSS, BUSINESS INTERRUPTION, AI ERRORS, OR THIRD-PARTY SERVICE FAILURES.

Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim. For Swiss consumers, mandatory statutory rights under Swiss law remain unaffected.

12. Indemnification

You agree to indemnify and hold harmless CHW-Services, its officers, directors, employees, and agents from any claims arising from your use of the Service, violation of these Terms, violation of any rights of another party, or your submitted content.

13. Termination

You may terminate your account at any time through account settings. We may terminate or suspend your account immediately for breach of Terms, non-payment, suspected fraud, or extended inactivity. Upon termination, your right to use the Service ceases immediately and paid fees are non-refundable.

14. Governing Law and Disputes

These Terms are governed by the laws of Switzerland. Disputes shall be resolved through good faith negotiations, then mediation under Swiss Mediation Rules, with exclusive jurisdiction in Zurich, Switzerland. Any claim must be brought within one (1) year after the cause of action arises.

15. Changes to Terms

We may modify these Terms at any time. We will notify you via email, service announcement, and by updating the “Last Updated” date. Continued use constitutes acceptance.

16. Force Majeure

Neither party shall be liable for delays or failures resulting from circumstances beyond reasonable control, including natural disasters, government actions, cyber attacks, third-party outages, internet failures, or pandemics.

17. Copyright and DMCA

We respect intellectual property rights. If you believe content infringes your copyright, notify us at admin@preparaitor.ch with identification of the copyrighted work, the infringing material, your contact information, a statement of good faith belief, and your signature. Counter-notices may also be submitted.

18. Export Control and Sanctions

You agree to comply with all applicable export and import laws (Swiss, EU, US). You represent that you are not located in a sanctioned country, on any prohibited party list, or using the Service for prohibited end uses.

19. Data Processing and AI

19.1 AI Processing Consent

By using the Service, you explicitly consent to AI processing of your personal data, automated document generation, web searches for company enrichment, temporary caching of AI results, and AI-powered interview practice sessions including analysis of your responses.

19.2 Human Review Rights

You have the right to request human review of AI-generated content. Here is how:

• How to request: Email admin@preparaitor.ch with your account email and a description of the content you would like reviewed.
• Response time: We aim to acknowledge your request within 2 business days and complete the review within 5 business days.
• Scope: Human review covers factual accuracy of extracted CV data, appropriateness of generated content for the stated job description, and any concerns about bias or unfairness in AI outputs.
• Outcome: After review, we will provide an explanation of how the content was generated and, where appropriate, offer a corrected or regenerated version at no additional credit cost.

19.3 AI Training Data

We use aggregated and anonymized data to improve our AI models, including public job descriptions, document generation patterns, and industry terminology. Your personal information is never used for training without anonymization.

Important: There is no opt-out for AI processing or job data storage as these are essential for service functionality. Available opt-outs: marketing communications, promotional emails. preparAItor does not use analytics or tracking cookies. If you do not agree, please do not use our Service.

19.4 EU AI Act Compliance

preparAItor is designed and operated in compliance with the EU Artificial Intelligence Act (Regulation (EU) 2024/1689). Key commitments:

• Transparency: All AI-generated content is clearly identified as such within the application interface. We disclose the AI models used (Google Gemini via Vertex AI), their purpose, and their limitations.
• Risk classification: preparAItor is a user-facing document generation tool. It is not classified as a high-risk AI system under Annex III of the EU AI Act, as it does not perform recruitment, candidate evaluation, or automated decision-making on behalf of employers.
• No training on your data: Google does not use customer data submitted through Vertex AI to train its foundation models, as confirmed in the Google Cloud Data Processing Addendum.
• User responsibility: You acknowledge that AI-generated documents are drafts for your review and editing. You are solely responsible for the content you submit to prospective employers.
• Prohibited uses: You agree not to use preparAItor outputs to misrepresent your qualifications, fabricate experience, or deceive employers. See section 5.1 (User Conduct) for full restrictions.

19.5 Geographic Scope and Residency

preparAItor is primarily designed for the Swiss job market. During registration, users confirm that they are residents of Switzerland or acknowledge that the Service is primarily designed for the Swiss job market. Users outside Switzerland use the Service at their own discretion and are responsible for compliance with their local data protection and employment regulations.

20. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and CHW-Services.
• Severability: If any provision is unenforceable, the remaining provisions continue.
• No Waiver: Failure to enforce any right does not constitute a waiver.
• Assignment: You may not assign without our consent. We may assign to any successor.
• Language: The German version of these Terms is the legally authoritative text. Translations into English, French, and Italian are provided for convenience only; in case of any conflict or discrepancy, the German version prevails.
• Electronic Communications: You consent to electronic communications satisfying legal writing requirements.

21. Support

Support is available via email at admin@preparaitor.ch. We aim to respond to all inquiries within a reasonable timeframe. Critical security issues receive priority attention.

22. Beta Features

Beta or experimental features are provided “as-is” without warranties, may be discontinued at any time, may have limited functionality, and should not be relied upon for critical applications.

23. Contact Information

All prices are in Swiss Francs (CHF) and include applicable taxes unless otherwise stated.